Because we provide hands-on services rather than shipped goods, this policy sets out how we deal with re-work, warranty callbacks and refunds fairly.
Our workmanship promise
If work we carried out fails because of our workmanship within the warranty period, we will return and put it right at no additional labour cost. Just contact us with your invoice details and a description of the issue.
Parts and materials
Parts, fittings and waterproofing materials we supply are covered by the relevant manufacturer warranty. Where a supplied item is found to be faulty, we will arrange a replacement or repair in line with that warranty.
Requesting a callback
Please report any concern within a reasonable time of noticing it, and before arranging another contractor to alter the same work — alterations by others may affect your warranty. We aim to schedule a review visit promptly.
Refunds
- Where a booked visit has not yet taken place, any deposit paid is refundable, less any materials already ordered specifically for your job.
- Where work has been completed to standard, charges reflect labour and materials already provided and are not generally refundable.
- Where a genuine service shortfall cannot be resolved by re-work, we will agree a fair partial or full refund for the affected portion.
How to reach us
Email [email protected] or call +60 17-582 4610 with your invoice number and we will help.