This policy explains what personal information Roofgear Services Sdn Bhd ("Roofgear", "we", "us") collects when you contact us, why we collect it and the choices you have.
Information we collect
We only ask for what we need to respond to an enquiry and carry out work:
- Contact details you give us — your name, phone number and email address.
- Job details you share, such as your area, the problem and any photos.
- Basic technical data your browser sends, like device type and pages viewed, used to keep the site working and improve it.
How we use it
- To reply to your enquiry and prepare a quotation.
- To arrange, carry out and follow up on booked work.
- To keep records for warranty, invoicing and legal obligations.
- To improve our website and the service we offer.
Sharing your information
We do not sell your personal information. We share it only where necessary — for example with a payment provider to process an invoice, or where the law requires it. Any supplier who handles data on our behalf is expected to protect it.
Keeping it secure
We apply reasonable technical and organisational measures to protect your information. Enquiry details submitted through our contact form are used to reply to you and are not published or passed on for marketing.
How long we keep it
We keep enquiry and job records only as long as needed for the purpose collected and to meet tax and legal requirements, after which they are deleted or anonymised.
Your rights
Under the Personal Data Protection Act 2010 (Malaysia) you may ask to access, correct or delete the personal information we hold about you. To make a request, contact us using the details below.
Contact us
Roofgear Services Sdn BhdNo. 12-1, Jalan PJU 5/9, Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia
Phone: +60 17-582 4610
Email: [email protected]